Claims Support with Soul
When the unexpected happens, we’re here to guide you through every step. Our agency is dedicated to advocacy and clear communication, ensuring you feel supported from the moment you call until your claim is resolved.
Immediate Steps After an Incident
1
Safety First
Ensure everyone is safe and move to a secure location. Call emergency services if there are injuries or immediate danger.
2
Document Damage
Take photos and videos of the damage from multiple angles. Do not discard any damaged items until an adjuster has seen them.
3
Contact Us
Reach out to the Shay Koko Agency immediately. We'll guide you through the carrier's process and advocate for your resolution.
Carrier Support Directory
Progressive
Travelers
Mercury
Hiscox
Get Direct Claims Assistance
If you prefer to work directly with our agency team, please fill out this form. We are here to advocate for you and ensure your claim is handled with intentionality and soul.